Customer Service Representative

2 months ago


Melbourne, Victoria, Australia Suburban Rail Loop Authority Full time

We are seeking a skilled Customer Service Representative to join our team at Suburban Rail Loop Authority. As a key point of contact for our customers, you will be responsible for handling inbound queries, providing timely and relevant information, and managing feedback and concerns.

About the Role:

As a Customer Service Representative, you will be the primary point of contact for our customers, handling inbound phone and email queries, and providing timely and relevant information. You will also be responsible for managing feedback and concerns, ensuring escalation as appropriate.

Key Responsibilities:

Handle inbound phone and email queries from customers

Provide timely and relevant information to customers

Manage feedback and concerns from customers

Escalate issues as appropriate

Requirements:

Excellent communication and customer service skills

Ability to think on your feet and provide solutions to customer queries

Strong problem-solving and conflict resolution skills

Ability to work in a fast-paced environment and meet deadlines

Strong attention to detail and ability to maintain accurate records

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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