Service Management Specialist
4 weeks ago
At Centorrino Technologies, we're seeking a skilled Service Management Specialist to join our team. As a key member of our service delivery team, you will be responsible for identifying, categorizing, escalating, and managing major incidents, providing effective oversight and governance.
Key responsibilities include:
- Coordinating technical teams and vendors to ensure timely resolution of major incidents
- Acting as the central point of contact for major incidents, providing regular updates and fielding queries from key stakeholders
- Overseeing company adherence to SLAs to ensure client expectations are met or exceeded
- Collaborating with other departments to deliver high-quality solutions
Requirements:
- Intermediate experience in IT service management, preferably within an MSP environment
- Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications
- Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders
We offer a range of benefits, including hybrid working, extensive training and development opportunities, and a choice of IT equipment. If you're passionate about delivering exceptional service and have a strong background in IT service management, we'd love to hear from you.
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