Service Management Specialist

4 weeks ago


Melbourne, Victoria, Australia Centorrino Technologies Full time

At Centorrino Technologies, we're seeking a skilled Service Management Specialist to join our team. As a key member of our service delivery team, you will be responsible for identifying, categorizing, escalating, and managing major incidents, providing effective oversight and governance.

Key responsibilities include:

  • Coordinating technical teams and vendors to ensure timely resolution of major incidents
  • Acting as the central point of contact for major incidents, providing regular updates and fielding queries from key stakeholders
  • Overseeing company adherence to SLAs to ensure client expectations are met or exceeded
  • Collaborating with other departments to deliver high-quality solutions

Requirements:

  • Intermediate experience in IT service management, preferably within an MSP environment
  • Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications
  • Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders

We offer a range of benefits, including hybrid working, extensive training and development opportunities, and a choice of IT equipment. If you're passionate about delivering exceptional service and have a strong background in IT service management, we'd love to hear from you.



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