Software Incident Specialist
3 weeks ago
Join imc AG, a leading learning technology and content provider, in a challenging role that requires technical expertise and excellent communication skills. As a Software Incident Specialist, you will be responsible for resolving technical issues and incidents for customers across the APAC region.
Key Responsibilities:
- Act as the lead for customer technical support, ensuring timely and professional resolution of issues and incidents.
- Undertake root cause analysis of technical tickets and provide workarounds or alternate solutions where necessary.
- Coordinate incident analysis and resolution efforts between teams, including service desk, hosting, and software development.
- Develop and maintain in-depth knowledge of the Enterprise level software platform.
- Contribute to the company's knowledge base by creating customer help documentation.
Requirements:
- 2-3 years of technical experience in a support or management role.
- Support experience in the IT environment, with knowledge of log and error analysis of web applications.
- Practical experience in working with SQL, HTML, XML, CSS, and Java.
- Excellent communication and analytical skills, with the ability to work in a team environment.
- Ability to motivate and influence others to achieve best outcomes.
What You'll Get:
- Engagement with a fun and diverse team.
- Opportunity to work with a global business.
- Flexibility to show initiative and support your growth.
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