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Debt Recovery Specialist
2 weeks ago
We are seeking a skilled Debt Recovery Specialist to join our team. The successful candidate will be responsible for maintaining debtors within limits of the company's trading terms policy, ensuring protection of investments, maximizing cash flow, minimizing losses, and improving recoveries.
About the Role- Maintain debtor accounts including collections, investigation, organizing cash allocations, sending client invoices and statements, basic reconciliations, reporting, and management of minor disputes.
- Proactive and reactive diplomatic communication with customers and internal stakeholders in achieving desired results.
- Develop and maintain relationships with internal and external customers and key stakeholders to support improved cash collections.
- Producing accurate, timely reports to monitor accounts and report distribution to internal stakeholders.
- Investigation and management of any disputes ensuring regular follow-up or escalation as appropriate with internal stakeholders.
- Review and report results against set and agreed KPIs with manager on a regular basis, discussing and recording targets to actual performance.
- Reduction of aged debt to minimize potential bad debt exposure.
- Strong administrative, procedural, and organizational skills.
- At least 2 years' experience with debtor's management and analysis.
- Able to deal with difficult customers and build relationships at all levels.
- High-level problem-solving & strong negotiation skills.
- Results-driven and ability to work to deadlines.
- Continuous improvement focus.
- A leading training and development program.
- A professional environment where your career path really matters and is supported in our global organization.
- A rewarding and collaborative team environment.
- Genuine flexible work-life balance.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We recognize that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended family.
