Debt Recovery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeRecovery Full time $45,000 - $55,000
Debt Recovery Specialist

We are seeking a skilled Debt Recovery Specialist to join our team. In this role, you will be responsible for managing early arrears portfolios end-to-end, making suitable arrangements with customers as per our credit policy, and monitoring financial hardship, variations, bankrupts, and defaults register.

Your primary objective will be to deliver results-driven solutions that meet the needs of our customers while ensuring compliance with our policies and procedures. You will work closely with our Collections Team Leader to achieve our business objectives and drive growth in this area.

To succeed in this role, you will need excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You should also possess strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

If you have a proven track record of success in debt recovery or a related field, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • 12 months experience in an office or customer service environment
  • Strong verbal and communication skills
  • The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
  • Outcome focused
  • Highly organised and detail-orientated with focus on time management
  • Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate
  • Ability to work efficiently and autonomously, we have a great team and work closely together, but each team member owns their tasks from start to finish
  • Strong time management and organisational skills
  • Problem-solving, analytical, decision making and collaborative skills
  • A mindset that embraces AI and new tools to adapt, learn and grow
  • An aptitude for identifying and managing risks
Benefits
  • 25 days paid leave annually, including birthday leave and quarterly wellbeing days
  • 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
  • Family support policies including miscarriage bereavement leave and domestic violence leave
  • Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
  • 2 days paid volunteering leave per year
  • Fee-free Zip products, and discounts with Zip merchant partners (AU)
  • Team social events, epic offices, free breakfast daily, and weekly free lunches
Others

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

We're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

We're proud to be a values-led business, with four core values guiding everything we do: Customer First, Own It, Stronger Together, and Change the Game.

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