Telephone Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $55,000 - $75,000

About the Role:

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We are seeking two flexible part-time professionals to join our team within the Contact Centre, providing crucial telephone-based support for individuals experiencing or at risk of homelessness.

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The Homeless Hotline is a vital 24/7 information and referral service. As a professional in this role, you will be responsible for delivering human/community information and referral services to members of the public, conducting best practice assessments, and providing appropriate referrals into government and non-government support services.

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Your key responsibilities will include:

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  • Maintaining accurate client records to assist in accountable and high-quality referral outcomes;"">
  • Developing referral networks to increase support options for clients;"">
  • Assisting in the development of strategic goals, strategies, and work plans to improve service delivery outcomes and efficiency;"">
  • Providing information, training, and coaching to internal stakeholders."">
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You will also have the opportunity to develop your skills and experience in a dynamic and supportive work environment.

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To succeed in this role, you will need to demonstrate the following:

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  • High-level communication skills to build productive working relationships with stakeholders and clients;"">
  • A high level of personal resilience and ability to support and lead others in building resilience;"">
  • An understanding of the issues faced by people who are experiencing homelessness or at risk of homelessness, including their information and support needs;"">
  • Experience in coaching, training, and provision of professional advice to others."">
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We value and respect differences and diversity of thought and experiences. We encourage applicants from all backgrounds to apply.

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Possession of a degree in Social Work or Behavioural Sciences from a recognised tertiary institution is mandatory.

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