Claims Service Consultant

5 days ago

Launceston, Tasmania, Australia Allianz Australia Full time

About the Role:

We are currently seeking experienced professionals to join our team as Claims Service Consultants and Senior Claims Service Consultants.

As a Claims Service Consultant, you will be responsible for managing a national portfolio of motor claims and handling inbound/outbound calls. You will provide excellent customer service to our customers in a timely manner, maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers.

Key Responsibilities:

  • Manage a national portfolio of motor claims, ensuring timely and effective resolution of customer complaints and issues.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Develop and maintain positive relationships with external and internal stakeholders, including customers, agents, and other business partners.
  • Stay up-to-date with industry developments and regulatory requirements, ensuring compliance with all relevant policies and procedures.

About You:

To be successful in this role, you will have a high level of customer service experience, ideally within a claims environment. Insurance knowledge and background would be highly desirable. You will be able to multi-task and work in a fast-paced environment, with excellent communication skills (both written and verbal). You will also have the confidence to learn, access, and use different systems and software, with a strong attention to detail and a team player attitude.

What's On Offer:

  • Be part of a team that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels welcome and valued.
  • A competitive salary and benefits package, including access to over 10,000 on-demand learning resources and programs to support your career development.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A supportive and inclusive work environment, with a focus on work-life balance and flexible working arrangements.

About Allianz Australia:

Allianz Australia is a leading insurance and asset management company, committed to creating a workplace that values diversity, equity, and inclusion. We believe in fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We are committed to making a positive impact on our customers, partners, and the community, and we are seeking talented individuals who share our values and are passionate about making a difference.

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