Claims and Reporting Officer

1 week ago

Launceston, Tasmania, Australia Karingal Full time

About the Role

The Claims and Reporting Officer will play a pivotal role in assisting with the implementation and coordination of daily operational procedures relating to funding quoted and received. This includes ensuring compliance and maintenance of high-quality standards across the organization and driving a culture of continuous improvement.

Key Responsibilities

  • Support NDIS Planning reviews or changes of participants' circumstances
  • Respond to funding enquiries and ensure Service Agreements are in place
  • Assist with ensuring respite funding is clarified and entered into relevant recording systems
  • Comply and adhere to organizational Policy and Procedures, work instructions, and State and Commonwealth requirements
  • Assist with process improvement initiatives, including problem-solving issues as they arise to ensure operational efficiencies and high-level service user satisfaction
  • Identify training needs and/or knowledge gaps within the disability teams and raise with Team Lead

About You

To be successful in this role, you will need to demonstrate the following:

  • Previous experience managing services for people with a range of disabilities
  • Experience in coordinating funding from external bodies
  • Knowledge and experience of scheduling services
  • Demonstrated experience in the use of IT systems, including Carelink or similar databases
  • Ability to prioritize and effectively manage workload
  • Demonstrated commitment to liaising effectively and working in partnership with all stakeholders
  • Effective, positive, and respectful communication skills
  • Well-developed written communication skills
  • High standards of ethical and professional behavior
  • NDIS Screening Workers Check
  • NDIS Worker Orientation Module Certificate of Completion

What We Offer

Karingal is committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all. Our staff have access to a range of benefits, including:

  • Investment in You: comprehensive induction program, ongoing professional development, and opportunities for career progression
  • Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program
  • Increase your Take Home Pay: salary package up to $15,900 per annum, plus further meals and entertainment benefits
  • Employee Discount Program: save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers
  • Study Scholarship: all Karingal employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University
  • Employee Referral Program: refer someone to work at Karingal and receive a generous cash bonus once that person completes their 6-month qualifying period

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