Claims and Reporting Specialist

23 hours ago


Launceston, Tasmania, Australia Karingal Full time
{"title": "Claims and Reporting Officer", "description": "About the Role

We are seeking a highly skilled Claims and Reporting Officer to join our Performance, Quality & Client Experience Division. This is a full-time, fixed-term role to 30th June 2025, located at either Geelong Support Hub or Newnham, Launceston.

As a Claims and Reporting Officer, you will play a pivotal role in assisting with the implementation and coordination of daily operational procedures relating to funding quoted and received. You will help with client compliance using the CRM to produce data and audits and acquittals as required by the teams' funding agencies.

Key Responsibilities
  • Support NDIS Planning reviews or changes of participants' circumstances
  • Respond to funding enquiries and ensure Service Agreements are in place
  • Assist with ensuring respite funding is clarified and entered into relevant recording systems such as Carelink
  • Comply and adhere to organisational Policy and Procedures, work instructions, and State and Commonwealth requirements
  • Assist with process improvement initiatives, including problem-solving issues as they arise to ensure operational efficiencies and high-level service user satisfaction
  • Identify training needs and/or knowledge gaps within the disability teams and raise with Team Lead
About You

We are looking for a candidate with previous experience managing services for people with a range of disabilities. You will have experience in coordinating funding from external bodies, knowledge and experience of scheduling services, and demonstrated experience in the use of IT systems, including Carelink or similar databases.

You will be able to demonstrate a commitment to liaising effectively and working in partnership with all stakeholders, effective, positive, and respectful communication skills, and well-developed written communication skills.

What We Offer

We offer a range of benefits, including investment in your career, commitment to staff health and wellbeing, increase your take-home pay, employee discount program, and study scholarship.

We are committed to providing accessible, inclusive, and equitable recruitment processes for all candidates. If you would like to discuss reasonable adjustments during the recruitment process, please contact Betty Boarder at [insert contact details].

", "company": "gen U", "location": "Geelong Support Hub or Newnham, Launceston"}

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