Strategic Housing Consultant

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Job Summary

About the Role

We are seeking a highly skilled professional to join our Client Services Team. The successful candidate will be responsible for showcasing NEC Housing modules and their dynamic features to customers through consultancy, implementation advice, training, configuration and application support related to the NEC Housing product suite.

The ideal candidate will have excellent communication skills, a strong passion for customer service and the ability to work under pressure to meet tight deadlines.

Key Responsibilities
  • Enable customers to effectively utilize the NEC Housing system by providing 'best practice' and business consultancy services.
  • Analyze the impact of new functionality on existing systems and support product configuration and system testing activities.
  • Develop in-depth knowledge of the complete NEC Housing system and complementary NEC products.
  • Identify opportunities for revenue generation through additional services and solutions offered to NEC customers.
  • Collaborate with customers on product implementation, facilitating workshops, analyzing requirements, demonstrating configuration options and assisting with training.
  • Coordinate with the UK-based Product and Development team in designing, specifying, developing and testing new functionality.
  • Investigate and assist in resolving issues arising from customer testing.
Required Skills and Qualifications
  • A self-motivated individual with strong interpersonal skills and the ability to think creatively.
  • Fantastic customer relationship, stakeholder management and communication skills.
  • Outstanding time management and organizational skills with proven ability to work under pressure and meet tight deadlines.
  • Presentation and public speaking skills.
  • At least 3 years experience working in / with the Public Housing Sector.
  • Experience in using or supporting Housing application software.
  • Desirable: Experience in using or supporting the NEC Housing product, implementing a housing management system.
Benefits
  • Training and development opportunities in various business areas.
  • Flexible working arrangements available.
  • Opportunity to work with a diverse range of evolving and innovative technologies and solutions.
  • Engage in challenging and rewarding work that contributes to societal improvement.

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