Luxury Hotel Concierge Leader
5 hours ago
Experience the ultimate luxury in hospitality as a Club Team Leader at The Ritz-Carlton. Our legendary service is built on honesty, respect, and a passion for delivering exceptional guest experiences.
Job DescriptionWe are seeking a skilled and motivated individual to lead our club shift, providing unparalleled service to our discerning guests. As a key member of our team, you will be responsible for:
- Ensuring seamless check-in and departure processes for guests
- Providing expert knowledge of the hotel and surrounding area to exceed guest expectations
- Offering dedicated club concierge services to enhance the guest experience
- Delivering exceptional food and beverage service during the club lounge's 5 daily meal periods
- Handling general enquiries and going above and beyond to delight our guests
- Buidling and strengthening relationships with existing and new guests to drive future bookings
- Taking guest reservations and managing cash handling and credit card responsibilities
- Overseeing service standards and implementing improvement initiatives to continuously elevate our service excellence
- Empowering your team by providing motivation and support to deliver outstanding results
About You
We are looking for an experienced professional with a strong background in hospitality, preferably with experience in a similar role. You should possess excellent communication and interpersonal skills, with a warm and welcoming demeanor that embodies the essence of The Ritz-Carlton's legendary service.
RequirementsTo be successful in this role, you will need:
- Experience with property management systems or similar technology
- Strong knowledge of food and beverage service principles and practices
- A valid Responsible Serving of Alcohol certificate
- Relevant experience in a similar leadership role
- Working rights in Australia
- A passionate commitment to delivering exceptional guest experiences
We offer a comprehensive compensation package that includes:
- An estimated salary of $60,000 - $80,000 per annum, depending on experience
- Exclusive staff discounts on food and beverage and hotel rooms within the Marriott International group
- Flexible working hours and locations through our Life with the Works program
- Time off to pursue your passions through sabbatical leave
- Paid leave during your birthday month
- Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program
- The opportunity to grow and develop your career with internationally recognized training programs and unlimited strategic development opportunities
- A chance to receive Employee Referral Incentives and work with friends
Join us at The Ritz-Carlton, where we value equality, diversity, and inclusiveness, and strive to create unforgettable experiences for our guests and associates alike.
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