Luxury Hotel Concierge Leader

5 hours ago


Melbourne, Victoria, Australia Marriott International Full time

Experience the ultimate luxury in hospitality as a Club Team Leader at The Ritz-Carlton. Our legendary service is built on honesty, respect, and a passion for delivering exceptional guest experiences.

Job Description

We are seeking a skilled and motivated individual to lead our club shift, providing unparalleled service to our discerning guests. As a key member of our team, you will be responsible for:

  • Ensuring seamless check-in and departure processes for guests
  • Providing expert knowledge of the hotel and surrounding area to exceed guest expectations
  • Offering dedicated club concierge services to enhance the guest experience
  • Delivering exceptional food and beverage service during the club lounge's 5 daily meal periods
  • Handling general enquiries and going above and beyond to delight our guests
  • Buidling and strengthening relationships with existing and new guests to drive future bookings
  • Taking guest reservations and managing cash handling and credit card responsibilities
  • Overseeing service standards and implementing improvement initiatives to continuously elevate our service excellence
  • Empowering your team by providing motivation and support to deliver outstanding results

About You

We are looking for an experienced professional with a strong background in hospitality, preferably with experience in a similar role. You should possess excellent communication and interpersonal skills, with a warm and welcoming demeanor that embodies the essence of The Ritz-Carlton's legendary service.

Requirements

To be successful in this role, you will need:

  • Experience with property management systems or similar technology
  • Strong knowledge of food and beverage service principles and practices
  • A valid Responsible Serving of Alcohol certificate
  • Relevant experience in a similar leadership role
  • Working rights in Australia
  • A passionate commitment to delivering exceptional guest experiences
Benefits

We offer a comprehensive compensation package that includes:

  • An estimated salary of $60,000 - $80,000 per annum, depending on experience
  • Exclusive staff discounts on food and beverage and hotel rooms within the Marriott International group
  • Flexible working hours and locations through our Life with the Works program
  • Time off to pursue your passions through sabbatical leave
  • Paid leave during your birthday month
  • Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program
  • The opportunity to grow and develop your career with internationally recognized training programs and unlimited strategic development opportunities
  • A chance to receive Employee Referral Incentives and work with friends

Join us at The Ritz-Carlton, where we value equality, diversity, and inclusiveness, and strive to create unforgettable experiences for our guests and associates alike.



  • Melbourne, Victoria, Australia Marriott International Full time

    Are you ready to take your hospitality career to new heights?About The Ritz-CarltonWe are the gold standard in luxury hospitality, with a legacy of excellence that spans over 90 years. Our commitment to putting people first has earned us a reputation as a leader in the industry.Salary and BenefitsAs a Luxury Hotel Concierge Leader, you can expect a...


  • Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time

    Stamford Plaza Melbourne is a five-star luxury hotel located in the heart of Melbourne's shopping and theatre district.We are seeking a highly skilled and enthusiastic Porter/Concierge to join our team.The successful candidate will be responsible for:Making a great first impression by being the first point of contact for meeting and greeting guestsDelivering...


  • Melbourne, Victoria, Australia Marriott International Full time

    About The Ritz-CarltonWe are a world-renowned luxury hotel brand with a commitment to excellence in service. Our team members embody the legendary service that makes us a leading luxury brand.Salary: AU$60,000 - AU$80,000 per yearAbout YouYou will have experience with OPERA property management system or similar.You will have food and beverage service...


  • Melbourne, Victoria, Australia AA Appointments Full time

    About the RoleThe Luxury Hotel Front Office Leader will oversee all aspects of the Front Desk and Concierge, supported by a large team. This dynamic and energetic role requires extensive experience and high levels of interpersonal skills to effectively manage the Front Office department, ensuring excellent service for hotel guests.Key ResponsibilitiesManage...

  • Luxury Hotel Leader

    7 days ago


    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Hotel General Manager OpportunityWe are seeking a skilled and experienced hotel general manager to lead our boutique luxury hotel in Melbourne's Theatre District. This is an exciting opportunity for someone who enjoys a fast-paced environment and is passionate about delivering exceptional guest experiences.The ideal candidate will have strong commercial...


  • Melbourne, Victoria, Australia Marriott International Full time

    As a Club Team Leader at The Ritz-Carlton, you embody the legendary service that makes us a leading luxury brand. You will lead the club shift, support your team with general operational tasks, and provide exceptional service to our guests.Key Responsibilities:Lead the club shift and support your team with general operational tasksBe an expert on the luxury...


  • Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About UsFounded in 1986, Lancemore Group is a pioneering Australian boutique lifestyle brand offering luxurious hotels, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and an award-winning wine collection.We are rapidly expanding across Australia as a family-owned company combining the scalability of a large...


  • Melbourne, Victoria, Australia Accor Hotels Full time

    Accomplish Exceptional Guest ServicesWe are seeking a highly skilled Resort Club Level Concierge to join our team at the Fairmont Scottsdale Princess in Scottsdale, United States. This individual will be responsible for delivering unparalleled service and luxury experiences to our esteemed guests.About UsThe Fairmont Scottsdale Princess is Arizona's largest...


  • Melbourne, Victoria, Australia AA Appointments Full time

    Company OverviewAA Appointments presents a unique opportunity to lead the Front Desk and Concierge team at one of Melbourne's premier five-star hotels. This esteemed establishment offers its guests an unparalleled luxury experience, boasting an enviable location and exceptional service standards.Compensation PackageThe successful candidate can expect a...


  • Melbourne, Victoria, Australia Marriott International Full time

    As a Luxury Hotel Ambassador, you will be the face of our esteemed establishment, embodying the legendary service that makes us a leading luxury brand. You will be responsible for leading the club shift, supporting your team with general operational tasks, and providing exceptional guest experiences.Key Responsibilities:Lead the club shift and support your...


  • Melbourne, Victoria, Australia Marriott International Full time

    Role OverviewThis is an exciting opportunity to join our team as a Luxury Hotel Experience Manager at The Ritz-Carlton Hotel, part of Marriott International's Luxury portfolio.Job DescriptionWe are seeking an experienced and motivated individual to lead the Club shift while supporting their team with general operational tasks. As a key member of our Ladies...


  • Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St Hotel, a boutique hotel in Melbourne's Theatre District, is seeking an experienced Luxury Hotel Housekeeping Manager to lead our housekeeping team. As the primary point of contact for housekeeping matters, you will be responsible for ensuring exceptional cleanliness and service standards are maintained.Key Responsibilities:Lead and...


  • Melbourne, Victoria, Australia Marriott International Full time

    About the RoleWe are seeking an exceptional Luxury Club Experience Leader to join our team at The Ritz-Carlton Hotel. As a key member of our Ladies and Gentlemen, you will embody the legendary service that makes us a leading luxury brand.Key ResponsibilitiesLead the club shift while supporting your team with general operational tasksBe an expert on the hotel...


  • Melbourne, Victoria, Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled Revenue Management Leader to join our luxury hotel team in Melbourne. The successful candidate will be responsible for driving revenue growth across all streams, including rooms, F&B, MICE, Spa & other ancillaries.About the RoleThis is an exciting opportunity to work with a leading hospitality brand, where you will...


  • Melbourne, Victoria, Australia Accor Full time

    About Sofitel Melbourne On CollinsAs a luxury hotel in the heart of Melbourne's shopping, theatre and business precincts, Sofitel Melbourne On Collins combines French elegance and modern luxury to create an unforgettable guest experience.Award-winning dining experiencesNo35 restaurant offers sophisticated modern dining with vibrant contemporary French...


  • Melbourne, Victoria, Australia AccorHotel Full time

    Sofitel Melbourne on Collins is seeking a highly skilled and experienced Operations Manager to lead the Club Sofitel team. As an Operations Manager, you will be responsible for overseeing the daily operations of the Club, ensuring exceptional guest experiences, and mentoring and developing your team members.Key Responsibilities:Lead and develop the team to...


  • Melbourne, Victoria, Australia Hyatt Full time

    About Park Hyatt MelbourneLocated in the heart of Melbourne, Park Hyatt offers sophisticated luxury and exceptional personalized service.We create unforgettable experiences for our guests with beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness.Benefits of Working with UsLeading global hotel brand with...

  • Park Hyatt Concierge

    4 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    About the RoleThe Concierge at Park Hyatt Melbourne is responsible for delivering exceptional guest experiences by providing tailored information and service excellence.Key ResponsibilitiesEnsure the highest standards of customer service are met by providing accurate and timely information to guests.Be fully conversant with all services, facilities, and...

  • Boutique Hotel Leader

    1 month ago


    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Crossley St. Melbourne is a one-of-a-kind theatre-inspired, design-led Hotel in the heart of the Theatre District.The Hotel is ideally located to capture guests from the rebounding corporate precinct which surrounds us, whilst also maintaining its reputation as a place to stay when experiencing the arts, entertainment and restaurant culture that...


  • Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About UsLancemore Crossley St Hotel is a one-of-a-kind theatre-inspired, design-led hotel in the heart of Melbourne's Theatre District.With 112 rooms inspired by our surroundings, a stunning rooftop terrace, and an inviting lobby bar, we offer a unique experience for guests.Why Work with UsWe are a pioneer in boutique hotels and conference facilities since...