IT Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled IT Systems Support Officer to join our dedicated team at Respect Aged Care. As an IT Systems Support Officer, you will play a critical role in ensuring the smooth and efficient functioning of our technological infrastructure and systems.
Key Responsibilities
- Provide quality support and assistance to the Respect environment, staff, and residents.
- Manage all Desktop and Windows infrastructure.
- Achieve agreed service level agreements.
- Develop and maintain knowledge base documentation.
- Manage procurement activities and logistics of equipment requests.
- Contribute to IT-related projects.
- Work with third-party vendors as required.
Requirements
- Microsoft Certified Professional (MCP) or Fundamentals certification.
- Previous IT Helpdesk and Support experience.
What You Can Bring
- Office 365 administration.
- Printer management and administration.
- Microsoft Active Directory.
- Microsoft Remote Desktop Services.
- Networking basics.
- 3CX.
- Jira and Confluence.
What We Can Offer
- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- Long-term employment in a recession-proof sector.
- Learning, development, and growth opportunities.
- Discounted private health insurance.
Our Values
- Respect - Treat all people with fairness and dignity.
- Care - Look after and protect the elderly, and each other.
- Teamwork - Encourage, cooperate, and build trust.
- Courage - Do the right thing, even when it's difficult.
- Integrity - Be open, honest, and trustworthy.
- Innovation - Think differently to solve problems.
- Excellence - Drive quality to continuously improve.
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