Workforce Planning Specialist

7 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $160,000
Workforce Planning Professional

About Our Team:

We are a risk management company where possibilities unfold. Our team of dedicated professionals guides those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of excellence.

Overview:

We manage claims on behalf of insurers, brokers, government bodies, and self-insured organisations. Our unique culture is underpinned by values lived daily by our people.

Life at Our Organisation is an adventure - often fast-paced, unpredictable, challenging, and deeply rewarding. Flexible working options, supportive learning, and career pathways await you.

Reporting to the Performance and Insights Manager, you will support workforce planning framework development, processes, initiatives, and continuous improvement. This is a unique opportunity to leverage your experience and play a pivotal role in the performance of our function and success of our service offerings.

Responsibilities:

  • Lead and own workforce planning initiatives across operational stakeholder groups;
  • Collect average handle times for claims management activities, and develop workforce plans;
  • Collaborate with key stakeholders and make recommendations for workforce distribution in accordance with operational requirements;
  • Coach and mentor staff in analytical skills and job aids to maximise performance;
  • Drive continuous improvement of workforce reporting for claims operations;
  • Identify trends and themes, and communicate actionable insights to the business;
  • Support claims management personnel to reach optimal performance outcomes and compliance measures;
  • Participate in broader key business projects and initiatives.

Qualifications:

  • Previous experience in workforce planning within an insurance or financial services industry setting;
  • Demonstrated experience in developing and maintaining workforce plans;
  • Strong analytical skills, excellent attention to detail;
  • Highly developed communication skills, engaging and articulating at all levels;
  • Proven ability to manage and influence various stakeholders;
  • Proven ability working with Excel and drawing insights from data would be highly regarded;
  • Strong knowledge of Microsoft suite;
  • A strategic mindset and approach to work;
  • A strong sense of team and collaboration;
  • A resilient attitude.

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