Global Gaming Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Snaphunt Full time

Company Overview

Our client brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, Our client is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services.

Salary

We offer a competitive salary in the range of $80,000 - $110,000 per annum, depending on experience.

Job Description

Your daily tasks will involve maximizing customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers, reviewing and updating customer accounts, processing settlements and bonuses, second-level support for Customer Experience Agents, managing and monitoring the Japanese market, site, and promotions, offer management activities, and managing Sportsbet-specific live incidents for Japan (where applicable).

Required Skills and Qualifications

You will require at least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry, as well as working knowledge of casino, Japanese, Excel, communication and crypto. You should also enjoy finding creative solutions to problems, be a strong networker & relationship builder, and pay strong attention to detail and deliver work that is of a high standard.

Benefits

We offer flexible working options and a fantastic work culture.



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