Operations Team Lead

4 days ago


Melbourne, Victoria, Australia Neuron Mobility Full time
Job Summary

We are seeking an experienced Operations Supervisor to lead our team in delivering a seamless customer experience in the e-scooter sharing market. This role is responsible for overseeing daily operations, ensuring timely deployment of e-scooters, and managing Ground Patrollers and Drivers.

About Us

Neuron Mobility is a leading shared e-scooter company operating in 27 cities internationally. We strive to connect people and places through safe, convenient, and fun transportation solutions. Our vision is to help cities build a more prosperous and sustainable future through new ways of moving and connecting.

The Role

As an Operations Supervisor, you will be the shift leader for our Operations team. You will monitor our Ground Patrollers and Drivers, manage the availability of our Neuron e-scooters, and perform basic administrative tasks such as shift scheduling and manpower deployment planning.

Key Responsibilities:
  • Manage the daily operations of the e-scooter fleet, including retrieving and returning scooters to designated parking stations.
  • Ensure timely deployment of e-scooters at designated stations to support consumer demand.
  • Manage the Ground Patrollers & Drivers, ensuring they adhere to Operations Standard Operating Procedures.
  • Perform quality control and basic maintenance on the e-scooters.
  • Train new Operations staff members and conduct refresher training.
Requirements

To succeed in this role, you will need:

  • A valid Open Class Driver Licence.
  • Flexible work schedule with the ability to work weekends.
  • Ability to lift, carry and maneuver 26-28 kg.
  • Any mobility/logistics/transportation experience is advantageous.
  • A hands-on approach to leadership - comfortable managing 'in the field' alongside team members.
  • A self-starter with a positive attitude and strong communication and organisational skills.
Salary Estimate

We offer a competitive salary estimate of AU$80,000 - AU$110,000 per annum, depending on location and experience.

Our Values

We live by our values:

  • Make It Happen - Deliver results with high impact and follow through on commitments.
  • Be Proactive - Seize the initiative and continually improve processes.
  • Trust Facts Over Opinions - Make evidence-based decisions and challenge assumptions.
  • Stay Curious - Ask questions, learn from mistakes, and be open to new ideas.
  • Do More With Less - Balance priorities and think strategically to maximize impact and return on investment.


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