Operations Team Lead

2 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

Operations Team Lead Role

We are looking for a highly motivated and experienced Operations Team Lead. You will be responsible for managing and developing an Operations Support team who provide optimum service to customers and facilitate new business, whilst championing the brand and delivering fuss-free engagement.

You will work closely with our lending specialists, MoneyPlace leadership team and report to the Head of Operations.

About MoneyPlace

MoneyPlace is an award-winning consumer lender. We use an innovative risk-based pricing approach and a wide range of alternate data sources to provide fairer, better rates for borrowers.

MoneyPlace was awarded Best Personal Loan by Money Magazine and has won major awards from Canstar and Mozo. In 2018 we became part of the market-leading non-bank lender Liberty Financial.

While Covid-19 has slowed down many businesses, we are growing rapidly and are bolstering our team across a number of roles.

What does the job entail?

  • Manage and develop the Operations Support team
  • Allocate daily, weekly and monthly work tasks
  • Upgrade team skills and implement training programs
  • Oversee and decide customer hardship applications
  • Optimise task timings and release capacity with the Operations Support Team
  • Enhance the company's reputation
  • Support broader business in initiatives to improve business performance, efficiencies and customer satisfaction

Requirements

  • At least 2 years of experience in leadership
  • Strong computer skills, including an adept user of Excel
  • Experience in consumer lending and credit assessments would be an advantage
  • Familiarity with SalesForce systems would be an advantage

Why join Liberty Financial Group?

We offer a competitive package including a mix of base salary and bonuses. We also provide a range of benefits such as wellness perks, community groups and opportunities for career progression.



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