Club Millésime Team Leader

5 days ago

Adelaide, South Australia Accor Full time
Job Title: Club Millésime Team Leader

At Sofitel Adelaide, we are seeking a highly skilled and experienced Club Millésime Team Leader to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our guests, ensuring that every interaction is memorable and exceeds their expectations.

Key Responsibilities:
  • Provide warm and engaging service to all guests, from arrival to departure
  • Supervise and support the operations of Club Millésime and Room Service, ensuring service standards are followed
  • Ensure that all hotel and department policies and procedures are understood by ambassadors
  • Greet and respond to requests for all VIP guests, providing exceptional service at every step of the journey
  • Maintain product knowledge of all menus and wine lists to advise and make recommendations to guests
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Deliver personalized service with passion and professionalism
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Conduct pre-arrival communications providing local knowledge and advice
  • Anticipate guests' needs and promote various hotel services
  • Champion return guest recognition program, driving personalized service in line with our Heartist principles
Requirements:
  • Previous experience in a similar role, with confidence in all aspects of VIP club and Room Service operations
  • Effective communication, time management, and problem-solving capabilities
  • Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system
  • Strong service skills, with confidence in all aspects of service
  • Availability across a variety of shifts, including breakfast and night shifts, across week days, weekends, and public holidays
  • Positive and enthusiastic attitude towards all areas of work
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Valid South Australian Responsible Service of Alcohol (RSA) certification
  • Full Australian working rights
  • A true love and passion for creating genuine memorable guest experiences
What We Offer:
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • Multiple positions available, both part-time and full-time to suit your availability

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

  • Club Millésime Team Leader

    3 days ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime Team LeaderWe are seeking a highly skilled and experienced Club Millésime Team Leader to join our team at Sofitel Adelaide. As a key member of our operations team, you will be responsible for delivering exceptional service to our guests and ensuring that our Club Millésime and Room Service operations run smoothly.Key...

  • Club Millésime Team Leader

    4 days ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime Team LeaderWe are seeking a highly skilled and experienced Club Millésime Team Leader to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our Club Millésime and Room Service operations run smoothly.Key...

  • Club Millésime Team Leader

    6 days ago

    Adelaide, South Australia Accor Full time

    Job Title: Club Millésime Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a Team Leader, you will be responsible for providing exceptional service to our guests, supervising the operations of Club Millésime and Room Service, and ensuring that all hotel and department policies...

  • Club Millésime Team Leader

    7 days ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime Team LeaderWe are seeking a highly skilled and experienced Club Millésime Team Leader to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of memorable.Key Responsibilities:Provide...

  • Club Millésime Team Leader

    1 week ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a key member of our team, you will be responsible for providing exceptional service to our discerning guests, ensuring that every interaction is memorable and exceeds their expectations.Key ResponsibilitiesSupervise and support the...

  • Club Millésime Team Leader

    5 days ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a key member of our team, you will be responsible for providing exceptional service to our discerning guests, ensuring that every interaction is memorable and exceeds their expectations.Key ResponsibilitiesProvide warm and engaging...

  • Club Millésime Team Leader

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a Team Leader, you will be responsible for providing exceptional guest service, supervising the operations of Club Millésime and Room Service, and ensuring that all hotel and department policies and procedures are followed.Key...

  • Club Millésime Team Leader

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a Team Leader, you will be responsible for providing exceptional guest service, supervising the operations of Club Millésime and Room Service, and ensuring that all hotel and department policies and procedures are followed.Key...

  • Club Millésime Supervisor

    1 week ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime SupervisorWe are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide.Key Responsibilities:Lead and supervise the day-to-day operations of Club Millésime to ensure exceptional service standards are met.Greet, check-in, and respond to requests of VIP guests, providing personalized...

  • Club Millésime Team Leader

    2 weeks ago

    Adelaide, South Australia Accor Full time

    About the Role:We are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a Team Leader, you will be responsible for providing exceptional service to our discerning clientele, ensuring that every guest has a memorable and enjoyable experience.Key Responsibilities:Provide warm and engaging service to...

  • Club Millésime Team Leader

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Leader to join our team at Sofitel Adelaide. As a key member of our Club Millésime team, you will be responsible for delivering exceptional service to our discerning clientele, ensuring that every guest has a memorable and enjoyable experience.Key ResponsibilitiesGuest Service:...

  • Club Millésime Supervisor

    6 days ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime SupervisorWe are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests.Key Responsibilities:Lead and supervise the day-to-day operations of Club Millésime...

  • Club Millésime Supervisor

    1 week ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime SupervisorWe are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests.Key Responsibilities:Lead and supervise the day-to-day operations of Club Millésime...

  • Club Millésime Supervisor

    3 days ago

    Adelaide, South Australia Accor Full time

    Job Title: Club Millésime SupervisorAt Sofitel Adelaide, we are seeking a highly skilled and experienced Club Millésime Supervisor to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning clientele.Key Responsibilities:Lead and supervise the day-to-day operations of Club...

  • Club Millésime Supervisor

    3 days ago

    Adelaide, South Australia SOFITEL Full time

    Job Title: Club Millésime SupervisorWe are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests.Key Responsibilities:Lead and supervise the day-to-day operations of Club Millésime...

  • Club Millésime Team Leader

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Specialist to join our team at Sofitel Adelaide. As a key member of our Club Millésime team, you will be responsible for delivering exceptional service to our discerning clientele, ensuring that every guest has a memorable and enjoyable experience.Key ResponsibilitiesGuest Service:...

  • Club Millésime Supervisor

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our luxury hospitality team, you will be responsible for leading and supervising the day-to-day operations of Club Millésime, ensuring exceptional service standards are met at every step of the guest journey.Key...

  • Club Millésime Supervisor

    6 days ago

    Adelaide, South Australia Accor Full time

    Job Title: Club Millésime SupervisorAt Sofitel Adelaide, we are seeking a highly skilled and experienced Club Millésime Supervisor to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning clientele.Key Responsibilities:Lead and supervise the day-to-day operations of Club...

  • Club Millésime Operations Supervisor

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Company Overview:Recognized for excellence in hospitality, Sofitel Adelaide stands as a premier destination in the heart of the city, seamlessly blending modern sophistication with classic French elegance. Our commitment to exceptional guest experiences drives our service philosophy.Role Overview:As the Club Millésime Team Leader, you will play a pivotal...

  • Club Millésime Operations Supervisor

    2 weeks ago

    Adelaide, South Australia SOFITEL Full time

    Company OverviewRecognized for excellence in hospitality, Sofitel Adelaide is a premier destination that embodies the essence of refined living. Nestled in a vibrant location, our establishment offers a unique blend of contemporary elegance and classic charm, ensuring an unforgettable experience for our guests.Role OverviewAs the Club Millésime Team Leader,...