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Club Millésime Team Leader

2 months ago

Adelaide, South Australia SOFITEL Full time
Job Title: Club Millésime Team Leader

We are seeking a highly skilled and experienced Club Millésime Team Leader to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of memorable.

Key Responsibilities:
  • Provide warm and engaging service to all guests from arrival to departure
  • Supervise and support the operations of Club Millesime and Room Service, ensuring service standards are followed
  • Ensure that all hotel and department policies and procedures are understood by ambassadors
  • Greet and respond to requests for all VIP guests, providing exceptional service at every step of the journey
  • Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Deliver personalized service with passion and professionalism
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Conduct pre-arrival communications providing local knowledge and advice
  • Anticipate guests' needs and promote various hotel services
  • Champion return guest recognition program, driving personalized service in line with our Heartist principles
Requirements:
  • Previous experience in a similar role, with confidence in all aspects of VIP club and Room Service operations
  • Effective communication, time management, and problem-solving capabilities
  • Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system. POS experience is an asset
  • Strong service skills, with confidence in all aspects of service
  • Availability across a variety of shifts, including breakfast and night shifts, across week days, weekends, and public holidays
  • Positive and enthusiastic attitude towards all areas of work
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Valid South Australian Responsible Service of Alcohol (RSA) certification
  • Full Australian working rights
  • A true love and passion for creating genuine memorable guest experiences
What We Offer:
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • Multiple positions available, both part-time and full-time to suit your availability

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.