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Club Millésime Supervisor

2 months ago

Adelaide, South Australia SOFITEL Full time
Job Title: Club Millésime Supervisor

We are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests.

Key Responsibilities:
  • Lead and supervise the day-to-day operations of Club Millésime to ensure service standards are followed with friendly and engaging service.
  • Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey.
  • Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter.
  • Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
  • Deliver personalised service with passion and professionalism.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Ensure employees are informed daily about priorities to personalise service.
Requirements:
  • Minimum 2 years previous experience in a similar role, within a luxury property.
  • Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
  • Strong service skills, with confidence in all aspects of service.
  • Availability across a variety of shifts, including breakfast and evening service periods, across week day, weekends and public holidays.
  • Valid South Australian Responsible Service of Alcohol (RSA) certification.
  • Full Australian working rights.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • A true love and passion for creating genuine memorable guest experiences.
What We Offer:
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
  • Up to 50% discount on meals at Sofitel Adelaide.
  • Family & Friends accommodation discounts.
  • Learning programs through our Academies.
  • Fully laundered uniform provided.
  • Free 24 hour access to our Employee Assistance Program.
  • Opportunities to develop your talent and grow within our property and across the world.
  • Ability to make a difference through our corporate social responsibility activities.
  • Multiple positions available, both part-time and full-time to suit your availability.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.