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Club Millésime Team Leader

2 months ago

Adelaide, South Australia SOFITEL Full time
Job Summary

We are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a key member of our team, you will be responsible for providing exceptional service to our discerning guests, ensuring that every interaction is memorable and exceeds their expectations.

Key Responsibilities
  • Provide warm and engaging service to all guests, from arrival to departure
  • Supervise and support the operations of Club Millésime and Room Service, ensuring service standards are met with a friendly and engaging attitude
  • Ensure that all hotel and department policies and procedures are understood by ambassadors
  • Greet and respond to requests for all VIP guests, providing exceptional service at every step of the journey
  • Maintain product knowledge of all menus and wine lists to advise and make recommendations to guests
  • Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Deliver personalized service with passion and professionalism
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Conduct pre-arrival communications providing local knowledge and advice
  • Anticipate guests' needs and promote various hotel services
  • Champion return guest recognition program, driving personalized service in line with our Heartist principles
Requirements
  • Previous experience in a similar role, with confidence in all aspects of VIP club and Room Service operations
  • Effective communication, time management, and problem-solving capabilities
  • Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system. POS experience is an asset
  • Strong service skills, with confidence in all aspects of service
  • Availability across a variety of shifts, including breakfast and night shifts, across week days, weekends, and public holidays
  • Positive and enthusiastic attitude towards all areas of work
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Valid South Australian Responsible Service of Alcohol (RSA) certification
  • Full Australian working rights
  • A true love and passion for creating genuine memorable guest experiences
What We Offer
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • Multiple positions available, both part-time and full-time to suit your availability
Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.