Customer Success Engineer
3 days ago
NICE CXone is a global leader in customer experience solutions, and we're looking for a Customer Success Engineer to join our team. In this role, you will be responsible for providing technical support to large enterprise customers and ensuring their success with our products.
About the Role- Provide technical support and guidance to customers.
- Develop and implement technical solutions to resolve complex issues.
- Work closely with cross-functional teams to ensure timely status updates and customer communication.
- Manage case reduction initiatives and improve overall technical support processes.
Key Responsibilities:
- Technical problem-solving and issue resolution.
- Case management and escalation procedures.
- Collaboration with cross-functional teams.
- Familiarization with customers' technical environments.
-
Customer Success Engineer
4 days ago
Sydney, New South Wales, Australia ENGINEERINGUK Full timeAbout EngineeringUKAs a Cloud Support Engineer at EngineeringUK, you will be part of a customer-facing technology team helping to ensure the success of our company as a leading technology organization. Our team is at the forefront of transformational technology assisting a global list of industry-leading companies that are taking advantage of a growing set...
-
Customer Success Engineer
6 days ago
Sydney, New South Wales, Australia NinjaOne, LLC Full timeAbout The Ideal CandidateWe are looking for a highly skilled and experienced professional who can take on this challenging role.The ideal candidate will have a strong background in IT and excellent communication skills.They will be able to work independently and as part of a team to achieve goals.Key Qualifications2+ Years' experience as a Sales...
-
Client Success Engineer
13 hours ago
Sydney, New South Wales, Australia Mseq Full timeAt Mseq, we believe that our people are our greatest asset. As a Client Success Engineer, you will be responsible for ensuring that our clients achieve success and satisfaction with our products or services.This involves working closely with our customers to gain insight into their objectives and obstacles, and leveraging your technical acumen to guide them...
-
Customer Success Advocate
6 hours ago
Sydney, New South Wales, Australia Snyk Full timeOur OpportunityWe're seeking a Technical Support Engineer to join our Customer Success team. As a key point of contact for our customers, you'll play a critical role in building and maintaining their trust. You'll need to balance the needs of our enterprise customers with those of our self-service online users, ensuring we provide prompt and delightful...
-
Automotive Engineering Specialist
6 days ago
Sydney, New South Wales, Australia Career Success Australia Full timeAre you a mechanical engineering graduate or student looking to gain hands-on experience in the field? We have an exciting opportunity for an Automotive Engineering Specialist to join our team at Career Success Australia.Job Overview:This 12-week internship is designed to provide students and recent graduates with valuable experience in automotive design...
-
Design Engineer for Automotive Parts
6 days ago
Sydney, New South Wales, Australia Career Success Australia Full timeWe are seeking a talented Design Engineer to join our team at Career Success Australia for a 12-week internship. As a Design Engineer, you will play a crucial role in assisting our experienced engineers with the design, testing, and production of various automotive parts.Key Responsibilities:Design and product development: Create technical specifications,...
-
Customer Success Catalyst
6 days ago
Sydney, New South Wales, Australia Contentful Full timeIn this role as Customer Success Catalyst, you will be responsible for proactively monitoring and engaging customers to drive increased value from Contentful's platform. This includes working closely with customers to understand their technical and business goals and providing tailored solutions using Contentful APIs and modern content management systems.The...
-
Customer Success Advocate
1 day ago
Sydney, New South Wales, Australia Pendula Full timeWe're seeking an Implementation Consultant to join our Expert Services team and help guide our customers through successful adoption of our SaaS platform.You'll work closely with our Customer Success Managers to bring new users up to speed, optimise existing use cases and scope new integrations or solutions to deliver world-class results.This requires a...
-
Customer Success Advocate
2 days ago
Sydney, New South Wales, Australia NinjaOne, LLC Full timeAbout the Job DescriptionThis role is focused on the Japan region and requires fluency in English and Japanese. The successful candidate will have an Associate's degree in Computer Science and/or equivalent work experience.The ideal candidate will have at least 2 years' experience in a customer service/support related position. They will be proficient in...
-
Software Engineering Manager
6 days ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full timeJob OverviewWe are seeking a highly skilled Senior Platform Engineer to join our team in the NSW Department of Customer Service. The successful candidate will be responsible for designing, building, and maintaining scalable and secure platform infrastructure.This is an exciting opportunity to work on delivering first-class customer service, digital...
-
Customer Success Professional
6 days ago
Sydney, New South Wales, Australia Zenobe Energy Ltd. Full timeJob DescriptionThe Customer Success Executive will develop and maintain a continuous feedback loop with clients, ensuring that the products and services provided meet their requirements. This role is a 12-month parental leave cover position.A TASTE OF THE DAY TO DAYOnboard new clients and ensure the transition from Construction to Operations is...
-
Customer Success Advocate
3 days ago
Sydney, New South Wales, Australia Pendula Full timeAbout PendulaPendula is an Australian scale-up and SaaS software business with global offices in Australia and the UK. We empower businesses of all sizes to harness their existing data and layer on real-time insights from external sources, enabling them to identify meaningful moments of truth for their customers.The RoleWe're looking for a passionate and...
-
Head of Enterprise Customer Success
6 days ago
Sydney, New South Wales, Australia Datadog, Full timeLead a High-Performing TeamAs a Director, Enterprise Customer Success, you will oversee a team of managers distributed across the APJ region. Your goal is to develop and lead them to achieve exceptional results.You'll be expected to create alignment, trust, and buy-in among team members by shifting between high-level strategy and detailed execution.This role...
-
Customer Success Manager Leader
23 hours ago
Sydney, New South Wales, Australia Smartsheet Inc Full timeAt Smartsheet Inc, we empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. Our company has a human story to tell, making us revolutionaries who change the way the world works.You will lead a team of professionals responsible for managing large-scale consulting engagements, including complex...
-
Customer Success Expert
6 hours ago
Sydney, New South Wales, Australia Yotpo Full timeWe're seeking a highly skilled Solutions Engineer to join our team. As a key member of our team, you'll be responsible for guiding our merchants through the implementation and optimization of our product suite.Responsibilities:Technical Onboarding: Own the technical onboarding process for new clientsCustomized Solutions: Develop customized technical...
-
Customer Success Manager Lead
2 days ago
Sydney, New South Wales, Australia Workiva Full timeAt Workiva, our Customer Success Managers are pivotal in driving customer value and satisfaction. As a CSM, your mission will be to develop and maintain close relationships with management, product adoption sponsors, and key stakeholders throughout the customer lifecycle. Your primary objective is to maximize customers' return on investment (ROI) in the...
-
Customer Success Specialist
6 days ago
Sydney, New South Wales, Australia Servicenow Full timeServiceNow: Unlocking Business PotentialIn sunny San Diego, California, ServiceNow's journey began in 2004 with visionary engineer Fred Luddy. Today, the company stands as a global market leader, delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.About UsOur intelligent cloud-based platform connects people,...
-
Head of Customer Success
3 days ago
Sydney, New South Wales, Australia Techium Consulting Group Full timeHead of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency. As the...
-
Customer Experience Engineer
9 hours ago
Sydney, New South Wales, Australia The Hustle Full timeCustomer Experience Engineer PositionWe believe in providing exceptional customer experiences. As a Customer Experience Engineer, you will partner with Account Executives to understand customer needs and develop technical strategies to meet those needs.You will act as a voice for the customer, helping gather and relay feedback to product teams to ensure...
-
Customer Success Lead
6 days ago
Sydney, New South Wales, Australia Pager Full timeJob Description:We are looking for a Principal Customer Success Manager to lead our customer success efforts in the APAC region. As a key member of our team, you will be responsible for driving business value for our customers through effective relationship-building, strategic planning, and execution.Key Responsibilities:Develop and execute customer success...