Customer Success Engineer

3 days ago


Sydney, New South Wales, Australia NICE Full time

NICE CXone is a global leader in customer experience solutions, and we're looking for a Customer Success Engineer to join our team. In this role, you will be responsible for providing technical support to large enterprise customers and ensuring their success with our products.

About the Role
  • Provide technical support and guidance to customers.
  • Develop and implement technical solutions to resolve complex issues.
  • Work closely with cross-functional teams to ensure timely status updates and customer communication.
  • Manage case reduction initiatives and improve overall technical support processes.

Key Responsibilities:

  • Technical problem-solving and issue resolution.
  • Case management and escalation procedures.
  • Collaboration with cross-functional teams.
  • Familiarization with customers' technical environments.


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