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Customer Success Expert

2 weeks ago

Sydney, New South Wales, Australia Yotpo Full time

We're seeking a highly skilled Solutions Engineer to join our team. As a key member of our team, you'll be responsible for guiding our merchants through the implementation and optimization of our product suite.

Responsibilities:
  • Technical Onboarding: Own the technical onboarding process for new clients
  • Customized Solutions: Develop customized technical solutions to meet client needs
  • Bridging the Gap: Partner with high-level stakeholders to bridge the technical-business gap
  • Issue Diagnosis: Diagnose and resolve complex technical issues
  • Client Support: Provide technical support and guidance to partner agencies