Head of Enterprise Customer Success

5 days ago


Sydney, New South Wales, Australia Datadog, Full time
Lead a High-Performing Team

As a Director, Enterprise Customer Success, you will oversee a team of managers distributed across the APJ region. Your goal is to develop and lead them to achieve exceptional results.

You'll be expected to create alignment, trust, and buy-in among team members by shifting between high-level strategy and detailed execution.

This role impacts our customer experience and retention at scale, making it crucial for your success as a leader.

About the Job:

  • Lead a team of managers distributed across the APJ region
  • Leverage data and feedback from your team to identify potential customer experience issues and renewal risks
  • Work closely with management teams and Enterprise CSMs to apply proactive customer engagement playbooks effectively
  • Collaborate with cross-functional leadership groups in APJ, including Sales, Sales Engineering, and Technical Post Sales Services
  • Communicate local market challenges to global leaders with recommendations for addressing them


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