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Nocturnal Customer Experience Specialist

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Darwin, Northern Territory, Australia beBeeHospitality Full time $45,000 - $55,000

At the forefront of hospitality, we're seeking a skilled Front Office Professional to join our team. As an Overnight Guest Service Agent, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay is nothing short of memorable.

Job Description

We're looking for someone who can provide efficient and professional assistance to all guests, responding promptly to their needs and resolving any issues that may arise. Your attention to detail and organizational skills will ensure accurate account postings, timely completion of shifts, and a seamless guest experience.

  • Provide excellent guest service, responding promptly to all requests and resolving any issues in a professional manner.
  • Ensure accurate and timely completion of tasks, including account postings, cashiering balances, and other administrative duties.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Previous experience working in a front office or hotel environment, with a strong focus on customer service.
  • Proficiency in computer systems, particularly MS Excel and Opera Cloud.
  • Strong analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
Benefits

As a valued member of our team, you'll enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work in a dynamic and supportive environment, with a focus on teamwork and collaboration.
Others

Additional information: We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you're passionate about delivering exceptional service and have a genuine interest in hospitality, we'd love to hear from you