Customer Experience Specialist

1 day ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $62,354 - $75,910

Are you ready to take on a challenging role in customer service?
The Passenger Service Agent plays a crucial part in ensuring timely, efficient, and professional passenger handling and gate agent duties while adhering to regulatory requirements.

Key Responsibilities
  • Deliver exceptional customer experience to all client airlines, meeting their requirements in a timely, efficient, and professional manner at all times.
  • Carry out passenger check-in duties and other responsibilities related to passenger service for customer airlines.
  • Ensure necessary documentation is completed on time and report as per service delivery agreements and company requirements.

Additional Key Tasks:

  • Assist passengers during disrupted or delayed services who require special assistance such as wheelchair assistance to and from aircrafts.
  • Ensure compliance with Occupational Health & Safety Regulations and Company Policies to ensure safety of passengers and other employees; taking corrective action where required.
  • Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.

Essential Requirements:

  • Commitment to core values and operating procedures.
  • Adhere to all company policies, procedures, and processes.
  • Desirable experience in customer-facing roles.
Requirements
  • Ability to handle pressured job situations successfully, including working extra hours as required.
  • Ability to work within a team, sharing information and providing support to ensure coordinated approaches to customer requirements during aircraft operation.
  • Ability to effectively communicate with people from diverse backgrounds and deal with confidential and sensitive situations.

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