Customer Experience Specialist

2 days ago

Darwin, Northern Territory, Australia beBeeClaimsAdvisor Full time $95,159 - $118,197

We are seeking a highly skilled Claims Advisor to join our team.

Job Description

This is a challenging and rewarding role that requires a deep understanding of claims assessment, commercial decision-making, and stakeholder management. As a Claims Advisor, you will be responsible for:

  • Providing technical referrals and support to claims staff
  • Escalating complex claims and disputes
  • Identifying trends and implementing process improvements
  • Delivering training and development programs
  • Supporting new staff onboarding
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in claims assessment for a complex general insurance organisation
  • Tertiary qualifications in a relevant discipline
  • Demonstrated experience in coaching and developing teams
  • Ability to plan and prioritise effectively
  • Excellent verbal and written communication skills
Benefits

We offer a range of benefits, including:

  • Inclusive culture and flexible work arrangements
  • Career development opportunities and global mobility
  • Financial and well-being perks
About Us

We are a leading global insurance company committed to caring for our customers, employees, and the environment. We value diversity, inclusion, and teamwork, and we are dedicated to creating a workplace where everyone feels empowered and valued.

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