IT Service Delivery Lead

2 days ago

Perth, Western Australia beBeeService Full time $111,000 - $145,200
Lead Service Delivery Specialist

We are seeking an accomplished professional to lead our service delivery team, ensuring exceptional client experience and operational excellence.

This role combines leadership, technical expertise, and a passion for delivering high-quality service. You will contribute to end-to-end service management, ensure compliance with service level agreements (SLAs), support day-to-day operations, and drive continuous improvement.

You will collaborate closely with internal teams, including dispatch, projects, and client services, to deliver seamless service experiences aligned with client needs. In this role, you will also handle escalations, serving as the primary point of contact for clients and stakeholders across the business.

Key Responsibilities:
  • Tech-savvy individual with experience interacting directly with customers
  • Strong commercial acumen and ability to deliver results for clients
  • In-depth understanding of ITIL-based service delivery and a passion for structured, high-quality client service
  • Exceptional communication and stakeholder management skills

We pride ourselves on being a dynamic organization with a values-driven culture, clear vision, and strong leadership. We seek a talented IT professional with a deep understanding of both service delivery and enterprise client needs to take on this challenging role.

About the Role:

  • Leads the service delivery team to achieve operational excellence and exceptional client satisfaction
  • Collaborates with internal teams to ensure seamless service delivery and alignment with client needs
  • Develops and implements strategies to improve service quality and efficiency
  • Maintains in-depth knowledge of ITIL best practices and industry trends

What We Offer:

  • A dynamic work environment with a focus on innovation and collaboration
  • Ongoing training and development opportunities to enhance your skills and expertise
  • A competitive compensation package and benefits program
  • The chance to work with a talented team and make a meaningful impact on our clients' success

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