Service Delivery Expert Lead

2 weeks ago

Perth, Western Australia beBeeService Full time $120,000 - $180,000

As a seasoned IT professional, you will be leading our high-performing national team of support technicians to deliver exceptional service to a portfolio of clients.

About the Role

This exciting opportunity combines service excellence, team leadership, and operational oversight. You'll contribute to the end-to-end service experience for our clients, ensure Service Level Agreement (SLA) adherence, support day-to-day operations, and drive continuous improvement.

Key Responsibilities
  • Lead a high-performing national team of support technicians to deliver exceptional service to a portfolio of clients
  • Contribute to the end-to-end service experience for clients, ensuring SLA adherence and supporting day-to-day operations
  • Drive continuous improvement initiatives to enhance service delivery and quality
  • Work closely with internal teams, including Dispatch, Projects, and Client Services, to ensure seamless service delivery aligned with client needs
  • Play a key role in escalations, working directly with clients and stakeholders across the business to achieve the best outcomes
Requirements

We are seeking an experienced and passionate Service Delivery Manager with:

  • Demonstrated experience in Service Delivery or a closely related discipline inside an MSP, MSSP, or IT integrator environment
  • Solid commercial acumen, with the proven ability to deliver outcomes for clients
  • Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service
  • Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes
  • A proactive, accountable, solutions-focused mindset and strong attention to detail
What We Offer

We offer a competitive salary package, flexible work arrangements, and opportunities for personal and professional growth. Our values centre around keeping everyone informed, aligned, supported, and rewarded for their performance.

Why Join Us?

We are a dynamic and motivated company, committed to delivering exceptional service to our clients. If you are at the top of your game in a MSP, MSSP, or IT integrator environment, and looking for the next big step, this could be it.

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