Service Delivery Lead

1 week ago


Perth, Western Australia beBeeManager Full time $106,065 - $153,479
About the Role

The Service Desk Manager is responsible for leading a team of technical professionals to deliver exceptional customer service and technical support across various locations.

This role entails creating strategic roadmaps, ensuring tactical efficiency, and maintaining high levels of service, efficiency, and user satisfaction when responding to planned and unplanned events.

Key Responsibilities:
  • Manage the Service Desk Team to provide timely resolution of incidents and problems.
  • Foster a culture of excellence and innovation.
  • Reduce costs and streamline processes while maintaining excellent user experience.
  • Ensure robust monitoring and processes to mitigate risk and provide appropriate incident response.
About You

We are looking for an experienced people leader who excels at mentoring, team building, and guiding. You possess excellent commercial acumen, strong team management skills, collaboration, stakeholder engagement, and excellent communication skills.

You will also have:

  • 7+ years of experience in service delivery or technology support space.
  • 5+ years with demonstrable experience in an IT-related capacity, including development, support, project management, and service operations.
  • A strong understanding of IT Service Management, particularly Incident and Problem Management.

This role requires a unique blend of technical expertise and leadership skills. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply.



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