Senior Service Delivery Lead

2 weeks ago

Perth, Western Australia beBeeService Full time $100,000 - $120,000
Job Title: Senior Service Delivery Lead
At our organization, we're looking for a seasoned professional to spearhead our internal customer service and sales team. As the Senior Service Delivery Lead, you'll be responsible for fostering a culture of excellence, driving results, and ensuring seamless delivery of services.
Key Responsibilities:
  • Lead, coach, and develop high-performing teams to achieve exceptional service standards
  • Establish clear objectives, monitor performance, and drive continuous improvement initiatives
  • Cultivate strong relationships with stakeholders, fostering open communication and trust
  • Identify process gaps, implement efficient solutions, and streamline operations to boost productivity
  • Provide regular feedback, coaching, and training to enhance team capabilities and engagement

Key Requirements:
  • Proven track record in leading customer-facing teams, preferably in a service or sales environment
  • Strong leadership, coaching, and interpersonal skills, with a focus on accountability and team empowerment
  • Able to adapt quickly, think critically, and make informed decisions in fast-paced situations
  • Excellent organizational, time management, and prioritization skills, with attention to detail
  • Familiarity with CRM systems and order/quote management platforms, with a willingness to learn and adapt
  • A proactive, results-driven attitude, with a passion for delivering exceptional service and driving business growth

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