Client Portfolio Manager

7 days ago

Sydney, New South Wales, Australia beBeeBusiness Full time $96,336 - $124,956
Job Title:

Account Growth Strategist

">Job Description:
  • This role involves building and maintaining relationships with key stakeholders to drive business growth.
  • You will be responsible for developing and executing account plans to increase revenue and expand client portfolios.
Key Responsibilities:
  1. Portfolio Management & Retention: Proactively manage the health and success of your accounts to maximize client longevity.
  2. Strategic Growth: Develop and execute account plans designed to drive expansion.
  3. Consultative Partnership: Conduct strategic business reviews (QBRs) and executive-level check-ins to align our platform's capabilities with clients' core business objectives, ensuring they derive maximum value.
  4. Risk Mitigation: Use data insights and client relationships to identify, forecast, and mitigate churn risk, developing proactive strategies to ensure long-term client loyalty and protect your NRR.
Requirements:

Commercial Acumen: Proven track record of managing a portfolio of high-value accounts, with direct responsibility for retention and expansion targets.

Executive Presence: Ability to confidently engage with and influence senior stakeholders, leading strategic conversations that tie product value to business outcomes.

Technical Aptitude: Experience solving client technology issues and a deep understanding of the end-to-end software customer journey.

Data Proficiency: Experience owning customer satisfaction metrics (NPS), analysing customer feedback, and using CRM software (e.g. Salesforce, Gainsight) to make data-driven decisions.

What We Offer:
  • Remote work with flexibility to own time and impact.
  • Access to cutting-edge tools to amplify work, knowledge and outputs.
  • Ambitious, outcome-driven colleagues who challenge you to do your best work.
  • ESOP (employee share options) in one of the world's fastest-growing tech companies.
  • Benefits including generous parental leave, subsidised egg freezing, WFH office expense budget, and learning & development opportunities.
Join Our Team:

Candidates are kindly requested to submit their CV in PDF format for review.

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