Level 2 Technical Support Specialist

2 days ago

Perth, Western Australia beBeeCustomeroriented Full time $80,000 - $120,000

Job Title: Level 2 Managed Services Engineer

About the Role

This role presents an exciting opportunity for a self-motivated, problem-solving individual who has a passion for technology and is driven by finding root causes.

Catering to small and medium enterprises, you will be responsible for providing top-level end-to-end IT support that exceeds customer expectations. Your primary objective will be to deliver seamless customer service experiences, resolve problems efficiently, and make a meaningful impact on customer business operations.

Key Responsibilities:
  • Provide comprehensive over-the-phone and on-site technical support to end-users
  • Support multiple clients simultaneously, ensuring consistent and high-quality services
  • Resolve complex customer issues through ticket management and incident resolution
  • Analyze and fix the root cause of technical problems, enhancing overall system reliability
Technical Requirements:
  • Microsoft 365 and Azure security fundamentals
  • Office 365 expertise across Exchange, security, Intune, Endpoint manager, SharePoint, and other related technologies
  • Server administration skills
  • Backup and endpoint detection and response (EDR) proficiency
  • Network and firewall configuration expertise
  • Ticketing and documentation systems management
Requirements:
  • Exceptional communication and customer service skills
  • At least 4+ years of experience in managed services provision, supporting multiple customers simultaneously
  • IT certifications, degrees, or diplomas are highly desirable

This career opportunity offers a stable working environment and potential for long-term growth, making it an attractive choice for those seeking a fulfilling profession in IT.

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