Technical Support Specialist

2 days ago


Perth, Western Australia beBeeSupport Full time $100,000 - $140,000
Technical Support Expert

We're seeking an experienced technical support expert to join our team.

About the Role

The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, as well as experience with Microsoft Configuration Manager (MECM) and Intune.

Key Responsibilities
  • Investigate and resolve customer technical issues using troubleshooting tools and practices.
  • Lead or participate in building communities with peer delivery roles and share knowledge.
  • Identify potential product defects and escalate to resolve, contributing to Microsoft product improvements.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • OR equivalent experience.
  • 2+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 2+ years experience working on technical projects.
Core SkillsMECM and Intune
  • Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
  • Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
  • Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
  • Task sequence creation and troubleshooting for OSD.
  • Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting.
  • Application deployment, Packaging and content.


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