
Level 2 IT Support Specialist
4 days ago
About the Job
- We are looking for a skilled IT Support Specialist to join our team. You will be responsible for providing top-level end-to-end IT support to clients.
- The ideal candidate will have experience in resolving technical issues across various technologies and possess excellent communication and customer service skills.
Key Responsibilities:
- IT Support Specialist - Provide over the phone and on-site support to end users, resolve customer issues by working on tickets and managing incidents, analyze for root cause of problems and fix the root cause.
- Technical Issue Resolution - Resolve technical issues across various technologies, provide remote and on-site support to our customer base.
Requirements:
- 4+ years of MSP experience supporting multiple customers simultaneously.
- Ability to multitask and deal with multiple customers in varying IT capability.
- Excellent communication and customer service skills.
Benefits:
- This is an opportunity to work with a dynamic team and contribute to the growth and success of our company.
- You will be given the chance to develop your skills and knowledge in the field of IT support.
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