Level 2 IT Support Specialist

4 days ago


Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000

About the Job

  • We are looking for a skilled IT Support Specialist to join our team. You will be responsible for providing top-level end-to-end IT support to clients.
  • The ideal candidate will have experience in resolving technical issues across various technologies and possess excellent communication and customer service skills.

Key Responsibilities:

  1. IT Support Specialist - Provide over the phone and on-site support to end users, resolve customer issues by working on tickets and managing incidents, analyze for root cause of problems and fix the root cause.
  2. Technical Issue Resolution - Resolve technical issues across various technologies, provide remote and on-site support to our customer base.

Requirements:

  • 4+ years of MSP experience supporting multiple customers simultaneously.
  • Ability to multitask and deal with multiple customers in varying IT capability.
  • Excellent communication and customer service skills.

Benefits:

  • This is an opportunity to work with a dynamic team and contribute to the growth and success of our company.
  • You will be given the chance to develop your skills and knowledge in the field of IT support.


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