
Reservations Expert
1 week ago
Guest Experience Manager
This role suits individuals who thrive in fast-paced teams. You will lead strategies, monitor performance, and manage a team to ensure exceptional guest satisfaction.
We are looking for a leader who can drive revenue growth through effective reservations management.
The ideal candidate will have a proven track record of success in Front Office or Reservation roles in hotels.
Key responsibilities include:
- Ensuring accurate procedures when receiving, processing, and confirming hotel reservations for maximum yield.
- Maintaining smooth operations within the Reservations Department.
- Fostering high guest satisfaction through contributions to excellent hotel NPS & RPS scores.
Requirements
- Proven experience in Front Office or Reservation roles in hotels.
- Ability to control all bookings and hotel inventory to maximize capacity and yield.
- Strong leadership skills and ability to establish financial targets with Revenue Manager and General Manager.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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