
Express Service Expert
1 week ago
We are seeking a highly skilled and enthusiastic Guest service Specialist to join our team. This role is crucial in connecting guests with various departments, ensuring seamless experiences for all.
Key Responsibilities:- Assist with guest enquiries and direct internal and external phone calls
- Process food and beverage orders, answer questions on menu selection, and record transactions in the point-of-sale system
- Create guest moments and follow up with guests to ensure their requests are resolved to satisfaction
- Maintain guest accounts, take reservations when required, and check-in/check-out of hotel guests if necessary
- Ensure all guests feel welcome and comfortable whenever interacting with the Front Office Department
- Competent in Word, Excel, PowerPoint, and software packages
- Proficient in OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and electric personality
- Articulate and confident in English language
- Ability to smile on the phone
- Passionate about a career in hospitality management
This role offers a dynamic work environment where you can make a real difference in our guests' lives. If you are passionate about delivering exceptional customer service, we encourage you to apply.
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Expression Of Interest
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1 week ago
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