Reservations Agent

6 days ago

Perth, Western Australia Marriott International, Inc Full time

**Job Number** 24055002

**Job Category** Reservations

**Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Reservations Coordinator and thrive with our open thinking and open expression. We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.

Are you up for this?
- Handle all incoming calls into the hotel and redirect to each department as appropriate
- Analyse and update all guest requests that are tailored to their requirements
- Responsible for handling all hotel outlet reservations or guest orders
- Assist and coordinate guest bookings, engaging with them and exceeding their expectations
- Be an expert on this tech-forward hotel and the surrounding area, know it inside and out to enhance experiences and move at the pace of guests
- Build and strengthen relationships with existing and guests to provide guests with stays that are very much out of the ordinary, enabling future booking
- Liase with other sassy and savvy departments to deliver service excellence with each customer experience
- Complete reservation administration tasks and offer general support to the team

Your Vibe:

- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast paced environment
- Armed with smart solutions and a can-do attitude

Our Perks:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Aloft, we aren't your typical hotel—but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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