Guest Experience Ambassador
2 days ago
We're seeking an exceptional professional to join our team in delivering unparalleled guest experiences and elevating our hospitality standards.
Key Responsibilities:- Transformative Attention to Detail: Deliver flawless service that turns every stay into a memorable experience.
- Proactively elevate guest stays by anticipating and exceeding their expectations.
- Ensure seamless transitions from pre-arrival setup to personal welcomes, amenities, and hotel tours.
- Be present, joyful, and magnetic in interactions with guests, fostering unforgettable moments.
As a forward-thinking individual, you'll thrive in a dynamic team environment focused on enhancing the guest experience. Your key strengths will include:
- A strong attention to detail and adaptability across various shifts, including evenings and nights.
- Previous experience in hotel guest services, IT, and process knowledge.
- Familiarity with Opera (PMS) and a willingness to stay informed about hotel happenings and local gems.
Enjoy a diverse range of benefits that enhance your work-life balance, including:
- 50% F&B discount across all venues.
- Competitive room rates and generous friends and family discounts.
- Lifestyle benefits such as extra leave and earth advocacy days.
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