
Indigenous Community Liaison
2 days ago
Job Title: Aboriginal Enquiry Officer
We are seeking an individual to fill a key role within our organisation, supporting the needs of Aboriginal people in their community.
The successful applicant will have strong relationships with partner agencies and be able to utilise their cultural knowledge to inform service delivery. They will also be responsible for leading the Aboriginal Enquiry line (AEL) and collaborating with internal and external stakeholders to provide culturally appropriate services to clients.
Key Responsibilities:
- Manage Aboriginal client issues and inquiries from referral to resolution.
- Monitor AEL service statistics to ensure timely response within service standards.
- Provide advice and/or make referrals to assist Aboriginal clients with complex support and housing needs.
- Work closely with Aboriginal housing providers and other relevant parties to achieve positive outcomes for clients.
- Nurture key stakeholder relationships.
- Deliver indigenous training and share expertise with team members.
- Mentor team members to develop skills and general knowledge.
- Offer cultural advice across all services.
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