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Field Service Technician

2 months ago


Australia Metso Corporation Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Metso Corporation. As a key member of our Field Service team, you will play a crucial part in performing and coordinating service activities relating to machines, spares, and wears, and providing customers with technical services in conjunction with sales.

Key Responsibilities
  • Provide hands-on mechanical service work in the field to Metso customers.
  • Perform technical evaluations and analyze equipment and machine component failures.
  • Promote products and services to customers.
  • Promote the sales of OEM spare parts and wears material components.
  • Supervise and oversee Field Service projects on customer sites.
  • Prepare post-site reports, time sheets, and expenses after site visits.
  • Support quotation work by providing scope of work, initial planning, and costing information.
  • Promote Technical Support value add and support Technical Support Teams.
  • Support warranty process and Root Cause Analysis (RCA) where applicable.
  • Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM.
Requirements
  • A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
  • Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
  • Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
  • Basic rigging and dogging understanding desirable.
  • Basic computer literacy in MS Office – Word and Excel.
  • Must have current motor vehicle license and passport.
  • Must be able to pass random medical and drug tests.
  • Ability to read and interpret hydraulic and mechanical schematics.
  • Excellent communication and interpersonal skills.
  • Ability to travel within short notice.
  • Experience in the usage of databases and MS Project.
What We Offer
  • Competitive salary - market reviewed regularly to ensure talent is retained.
  • Global Perspective - collaborating with all stakeholders of the entire Metso organisation.
  • Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
  • Annual bonus - global incentive programs tied to business and performance targets.
  • Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  • Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
  • A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.