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Field Service Technician
2 months ago
We are seeking a highly skilled Field Service Technician to join our team at Metso Corporation. As a key member of our Field Service team, you will play a crucial part in performing and coordinating service activities relating to machines, spares, and wears, and providing customers with technical services in conjunction with sales.
Key Responsibilities- Provide hands-on mechanical service work in the field to Metso customers.
- Perform technical evaluations and analyze equipment and machine component failures.
- Promote products and services to customers.
- Promote the sales of OEM spare parts and wears material components.
- Supervise and oversee Field Service projects on customer sites.
- Prepare post-site reports, time sheets, and expenses after site visits.
- Support quotation work by providing scope of work, initial planning, and costing information.
- Promote Technical Support value add and support Technical Support Teams.
- Support warranty process and Root Cause Analysis (RCA) where applicable.
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM.
- A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
- Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
- Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
- Basic rigging and dogging understanding desirable.
- Basic computer literacy in MS Office – Word and Excel.
- Must have current motor vehicle license and passport.
- Must be able to pass random medical and drug tests.
- Ability to read and interpret hydraulic and mechanical schematics.
- Excellent communication and interpersonal skills.
- Ability to travel within short notice.
- Experience in the usage of databases and MS Project.
- Competitive salary - market reviewed regularly to ensure talent is retained.
- Global Perspective - collaborating with all stakeholders of the entire Metso organisation.
- Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
- Annual bonus - global incentive programs tied to business and performance targets.
- Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.