Sydney Luxury Hotel Operations Manager

1 day ago


Sydney, New South Wales, Australia beBeeLuxury Full time $90,000 - $122,500
Key Responsibilities

As the Assistant Night Manager, you will be responsible for overseeing the hotel's overnight operations ensuring a smooth, secure and exceptional guest experience.

You will handle late check-ins, manage nightly audits, resolve guest concerns promptly and lead the team with confidence during any emergencies.

You will also ensure that guests are greeted upon arrival and make time to interact effectively with guests. You will respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.


Required Skills and Qualifications

- Prior experience working at a luxury hotel is preferred.
- Mandatory certifications include RSA, First Aid Qualifications and Drivers License.
- Tertiary qualifications in Hotel Management and/or in Business Administration related field preferred.
- Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience.
- Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays.
- Impeccable grooming standards and good personal hygiene.
- An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously.
- Good communication and writing skills.
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff and third parties that reflects highly on the Hotel, the brand and IHG.



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