Service Support Officer
1 month ago
At Richard Jay, we are seeking a highly motivated and energetic Service Support Officer to join our team. As a key member of our service division, you will play a vital role in providing exceptional customer care and ensuring the smooth operation of our laundry solutions.
Key Responsibilities:
- Maintain a high level of coordination between service technicians, administration staff, customers, and clients.
- Process customer requests for service effectively and follow up as required.
- Administer client service and order information into our computerised system, as well as generating reports.
- Be a primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.
Requirements:
- Excellent phone manner, written, and verbal communication skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker with great attention to detail.
- Experience with computerised systems.
- Be proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications, with Excel being essential.
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.
As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.
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Service Support Specialist
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Service Support Team Member
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Service Coordinator
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Service Operations Coordinator
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Customer Service Coordinator
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