Service Support Officer

1 month ago


Acacia Ridge, Queensland, Australia Richard Jay Full time

At Richard Jay, we are seeking a highly motivated and energetic Service Support Officer to join our team. As a key member of our service division, you will play a vital role in providing exceptional customer care and ensuring the smooth operation of our laundry solutions.

Key Responsibilities:

  • Maintain a high level of coordination between service technicians, administration staff, customers, and clients.
  • Process customer requests for service effectively and follow up as required.
  • Administer client service and order information into our computerised system, as well as generating reports.
  • Be a primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.

Requirements:

  • Excellent phone manner, written, and verbal communication skills.
  • Excellent customer service skills and customer follow-up procedures.
  • Be a methodical worker with great attention to detail.
  • Experience with computerised systems.
  • Be proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
  • Proficient in Microsoft Office Applications, with Excel being essential.
  • Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.



  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Service Support OfficerBrisbane - Acacia RidgeWe are seeking a highly motivated and energetic individual to join our team as a Service Support Officer.Key Responsibilities:Maintain a high level of coordination between service technicians, administration staff, customers, and clients.Process customer requests for service effectively in a timely manner and...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    About UsRichard Jay is a family-owned business founded in 1969, providing laundry, warewashing, and chemical dispensing solutions for various industries.We are seeking a highly motivated and energetic Service Support Officer to join our team in Australia.Job ResponsibilitiesMaintain coordination between service technicians, administration staff, customers,...

  • Service Coordinator

    2 weeks ago


    Acacia Ridge, Queensland, Australia Richard Jay Full time

    Job Title: Service Support OfficerLorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sit amet nulla auctor, vestibulum magna sed, convallis ex. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.Responsibilities:To maintain a high level of coordination between service technicians, administration staff, customers...

  • Office Administrator

    13 hours ago


    Acacia Ridge, Queensland, Australia Hastings Deering Full time

    Hastings Deering (Australia) Ltd is a leading provider of industrial and motors services. As an experienced Office Coordinator, you will provide administrative support to the Sime Darby Berhad (SDB) Executive Manager of HSE Operations and the HSE team.About the RoleThis full-time position offers opportunities for growth and development in a dynamic...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    At Richard Jay, we are seeking a highly motivated and energetic person to join our team as a Service Support Officer. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals.We are a wholly owned Australian company with a genuine national footprint - a...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    About the Role:Richard Jay is seeking an experienced Service Support Officer to join their team, providing exceptional customer care and support to clients Australia wide.Key Responsibilities:Coordinate with service technicians, administration staff, customers, and clients to maintain a high level of service delivery.Process customer requests for service...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Job Description:We are seeking a highly motivated and enthusiastic Customer Service Coordinator to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and support to our clients.About the Role:Coordinate with service technicians, administration staff, customers, and clients to maintain high...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    About the RoleWe are seeking a highly motivated and energetic Customer Service Coordinator to join our national team of 50+ talented individuals at Richard Jay.This is a unique opportunity for the right person to learn every aspect of our expanding business, from customer service to sales and logistics.Key ResponsibilitiesMaintain coordination between...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and energetic individual to join our team as a Customer Service Representative. As a member of our national team, you will be responsible for providing exceptional customer service and support to our clients across Australia.Key Responsibilities:Coordinate service requests and...


  • Acacia Ridge, Queensland, Australia Hastings Deering Full time

    About the RoleWe are seeking an experienced Office Administrator Coordinator to join our team at Hastings Deering in Eagle Farm, QLD.This is a permanent, full-time opportunity that requires administrative support for the Sime Darby Berhad (SDB) Executive Manager of HSE Operations and the HSE team.Key ResponsibilitiesWork closely with the Executive Manager to...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.Founded in 1969, we have grown into a national company with a presence in every state, equipped to meet our client's delivery and servicing needs...


  • Acacia Ridge, Queensland, Australia BlueScope Full time

    Customer Service SpecialistAt BlueScope, we're looking for a skilled Customer Service Specialist to join our team. As a key representative for our customers, you'll be responsible for delivering exceptional service and support to our valued accounts.This role offers a unique opportunity to work closely with our Customer Service Manager and provide leadership...


  • Acacia Ridge, Queensland, Australia Bluescope Full time

    Job Title: Customer Service SpecialistAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our team at BlueScope. As a key representative for our customers, you will be responsible for delivering exceptional service and support to our valued accounts.Key Responsibilities:Provide leadership support and coaching to the broader...


  • Acacia Ridge, Queensland, Australia Help Enterprises Full time

    OverviewAbout Help Enterprises, a Queensland-based social enterprise, we're dedicated to empowering individuals with disabilities to lead fulfilling lives. Our integrated network of services provides essential support for people to achieve their goals and aspirations.


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    We are seeking a highly motivated and energetic individual to join our team as a Customer Service Coordinator. This is an exciting opportunity for someone who enjoys providing exceptional customer service and has strong communication skills.Rewarding salary: $60,000 - $80,000 per annum, depending on experience.About the RoleIn this role, you will be...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    **Job Opportunity at Richard Jay**We are seeking a highly motivated Customer Service Coordinator to join our national team of 50+ talented individuals.The ideal candidate will have previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management. Experience in a company that sells...


  • Acacia Ridge, Queensland, Australia 'COS Full time

    Office Furniture Installation OpportunityWe are seeking a reliable Warehouse Specialist to perform general warehouse duties and assist in the installation of office furniture.About COSCOS is a family-owned Australian business providing products to keep workers, patients, and students healthy, safe, and productive. Our purpose is to donate 1% of our total...


  • Acacia Ridge, Queensland, Australia Polyaire Air Conditioning Products Full time

    Job Description:As a Customer Service Representative at Polyaire Pty Ltd, you will be responsible for delivering outstanding customer service and building relationships with our valued customers and trade clients. You will work as a key member of our team, collaborating with colleagues to meet our branch's goals.Responsibilities:Counter and internal...


  • Acacia Ridge, Queensland, Australia Hastings Deering Full time

    About the RoleHastings Deering is seeking an experienced Administrative Support Specialist to join our Eagle Farm office. The successful candidate will provide high-level administrative support to the Sime Darby Berhad (SDB) Executive Manager of HSE Operations and the HSE team.The role involves overseeing travel, accommodation, and entertainment bookings, as...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Are you looking for a rewarding career opportunity in customer service? We have an exciting full-time position available as a Customer Service Coordinator at Richard Jay, a leading provider of laundry and warewashing solutions to hospitality, healthcare, government, and community operations.Salary: Estimated $65,000 - $80,000 per annum, depending on...