Customer Support Team Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeBusiness Full time $90,000 - $120,000
Role Overview

The role involves collaborating with the Portfolio Delivery Manager to establish and coordinate a transitional support team for business solutions.

This requires monitoring support queues, triaging issues, and working with technology teams and product owners to resolve user queries efficiently.

  • Key Responsibilities:
  • Designing and establishing an effective support team structure for business solutions
  • Developing and documenting end-user support processes
  • Training and mentoring technical support specialists
  • Actively triaging, prioritising support queues and assigning tasks to relevant Incident Managers
  • Liaising with technology teams, business stakeholders, and product owners to ensure comprehensive, timely and customer-focused support and query resolution

The successful candidate will have strong organisational and multitasking skills, proficiency in service desk and support coordination, a collaborative approach to cross-functional problem solving, excellent communication and facilitation abilities, and leadership skills.

Requirements

All applicants must be eligible to work in Australia.

A resume and cover letter telling us why you are interested in and capable of performing the role should be submitted as part of the application.

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