Customer Service Team Lead
1 week ago
We are seeking a seasoned leader to oversee daily operations of our Customer Service team.
This leadership role involves guiding the team to ensure seamless daily operations, supporting valued customers and account managers, and driving continuous improvement.
- Lead and support the Customer Service team to guarantee smooth daily operations.
- Respond promptly to customer inquiries, process orders accurately, and provide timely updates.
- Support Account Managers and inbound customers with quotes, documentation, and coordination.
- Maintain accurate records and ensure efficient documentation processing.
- Resolve customer concerns and collaborate with internal departments for effective solutions.
- Drive process improvements and foster a positive, high-performing team culture.
About Us:
As a leading manufacturer of labels for global brands, we offer competitive remuneration, onsite parking, local & global career opportunities, Employee Assistance Program (EAP), employee referral program, and part of an organisation that strongly believes in sustainability goals to make a difference to our planet.
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