Customer Service Team Lead

1 week ago


Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Job Opportunity: Customer Service Team Lead

The ideal candidate will have experience in leading teams in fast-paced manufacturing environments, ensuring exceptional responsiveness and accuracy. The team lead will maximize team performance to meet service level targets.


Key Responsibilities:
  • Maximize team performance to meet service level targets
  • Develop improved processes for efficient communication between stakeholders
  • Provide excellent customer service to key accounts
  • Support the team with escalations and order processing
  • Coach and develop the customer service team to meet target goals
  • Generate reports to track relevant KPIs

Requirements and Qualifications:
  • Experience leading customer service teams in a manufacturing industry
  • Excellent written and verbal communication skills
  • Strong organizational skills and project management abilities
  • Previous experience using CRM systems
  • Customer-centric mindset and positive attitude

What We Offer:

A varied career journey with opportunities for cross-functional and lateral moves, embracing diversity and change. A curious individual who thrives in an environment of change will find this role fulfilling.



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