Lead Customer Support Team

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000
Customer Service Leader Role

We are seeking a highly skilled and experienced Customer Service Leader to join our team. As a Customer Service Leader, you will oversee a team of customer support officers, ensuring they have the necessary resources and support to provide exceptional service to our customers.

Your primary responsibility will be to maintain high levels of customer satisfaction and business growth by leading your team to achieve set Key Performance Indicators (KPIs). You will also be responsible for maintaining customer master data, overseeing credits and returns, suggesting methods to improve efficiency and service, creating an environment that motivates your team, completing weekly reporting, and leading the team to achieve set KPIs.

To be successful in this role, you will need proven experience in a customer service leadership role, effective communication and customer service skills, a high level of detail, time management and organization, proficiency in SAP or similar system, Microsoft office and CRM platforms, and the ability to understand individuals and adapt your mentoring styles.

Job knowledge includes a high level of expertise in customer service leadership, with a focus on customer satisfaction, business growth and team motivation.

Key Skills and Qualifications:

  • Proven experience in a customer service leadership role
  • Effective communication and customer service skills
  • High level of detail, time management and organization
  • Proficiency in SAP or similar system, Microsoft office and CRM platforms
  • Able to understand individuals and adapt your mentoring styles

Benefits:

We offer a dynamic and inclusive work environment, where each individual's contribution is recognized. Our team is dedicated to building a better future, reinventing, adapting quickly, and continually finding better ways to access resources needed to thrive.

What We Offer:

  1. A competitive salary and benefits package
  2. The opportunity to work with a talented and diverse team
  3. A dynamic and inclusive work environment
  4. Ongoing training and development opportunities

How to Apply:

If you are a motivated and experienced customer service leader looking for a new challenge, please submit your application, including your resume and cover letter.

  • Customer Support Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia Sunwater Limited Full time

    Full Time**Location**:Brisbane**Job type**:Customer Service**Applications close**:06 Jun 2025 E. Australia Standard Time**Customer Support Team Lead**:**Work**. Are you an experienced leader with a passion for customer service excellence? Come and join Sunwater as our Customer Support Team Lead where you will be responsible for delivering high services to...

  • Customer Support Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeBusiness Full time $90,000 - $120,000

    Role OverviewThe role involves collaborating with the Portfolio Delivery Manager to establish and coordinate a transitional support team for business solutions.This requires monitoring support queues, triaging issues, and working with technology teams and product owners to resolve user queries efficiently.Key Responsibilities:Designing and establishing an...

  • Support Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    As a Manager of Customer Support, you will be responsible for leading and managing a regional support team. Your goal is to ensure timely and effective resolution of customer enquiries.The ideal candidate will have experience in previous team leader or management level positions. They should also have customer service experience in any previous...

  • Administration Support

    2 weeks ago

    Brisbane, Queensland, Australia Lead Childcare Full time

    LEAD Childcare are searching for Administration Support to join our Head Office Team. We are looking for a professional who is hard working, has friendly phone manner, a positive attitude, open to learning new skills, follows directions well but has initiative and can work autonomously. Full training and mentoring will be provided, with a view to career...

  • Customer Support Lead

    2 weeks ago

    Brisbane, Queensland, Australia Chuffed Full time

    OverviewHelp Support the World's Biggest Social Justice MovementsRole: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last year we've...

  • Lead Customer Service Team

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000

    **Team Leader Opportunity**We are seeking a talented and motivated individual to lead our customer service team.This is an excellent chance for career growth and development in a global organisation.The successful candidate will have exceptional customer service skills, thrive in a fast-paced environment and enjoy working in a team.Our company is a leading...

  • Customer Service Team Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000

    Job OverviewWe are seeking a seasoned leader to oversee daily operations of our Customer Service team.This leadership role involves guiding the team to ensure seamless daily operations, supporting valued customers and account managers, and driving continuous improvement.Lead and support the Customer Service team to guarantee smooth daily operations.Respond...

  • Customer Service Team Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Opportunity: Customer Service Team LeadThe ideal candidate will have experience in leading teams in fast-paced manufacturing environments, ensuring exceptional responsiveness and accuracy. The team lead will maximize team performance to meet service level targets.Key Responsibilities:Maximize team performance to meet service level targetsDevelop improved...

  • Support Team Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeLeader Full time $100,000 - $150,000

    Senior Technical Leadership RoleThis leadership position plays a vital role in our support team, overseeing the management of professionals providing technical assistance to global customers.About the RoleManages a professional support team, focusing on skills development and performance evaluationOperational oversight, shift scheduling, and accountability...

  • Customer Service Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $130,000

    **Job Overview:**A key leadership role has become available in our Contact Centre, focusing on delivering exceptional customer service and experience.About the Role:This position plays a pivotal leadership role within the Customer Service leadership team, inspiring and guiding a team of Customer Service Officers to deliver outstanding, multi-channel customer...