Support Team Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

As a Manager of Customer Support, you will be responsible for leading and managing a regional support team. Your goal is to ensure timely and effective resolution of customer enquiries.

The ideal candidate will have experience in previous team leader or management level positions. They should also have customer service experience in any previous customer-facing role. Additionally, they should have previous help desk and support desk experience within the technology or service industry.

Responsibilities of the Manager of Support include:

  • Leading and managing regional support teams
  • Ensuring timely and effective resolution of customer enquiries
  • Monitoring support metrics and identifying areas for improvement
  • Cross-functional collaboration with internal stakeholders

Key qualities of the ideal candidate include:

  • Strategic leadership skills
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively as part of a global team

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