Customer Services Representative
4 weeks ago
About the Role
We are seeking a motivated and customer-focused Customer Service Officer to join our team at Bendigo Bank. As the face of the branch, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.
Key Responsibilities
- Provide exceptional customer service and support to customers through face-to-face and phone interactions
- Process customer transactions and inquiries in a timely and efficient manner
- Upsell and cross-sell bank products and services to customers
- Work collaboratively with the team to achieve sales and service targets
- Continuously improve customer knowledge and skills to provide tailored solutions to customers
About You
To be successful in this role, you will require:
- Extensive experience in a customer service environment
- Demonstrated competence in achieving consistent sales results
- An ability to confidently communicate with customers face-to-face and over the phone
- An eagerness to learn and understand the bank's products and services
- Experience in the banking and finance industry is a plus, but not essential
Why Bendigo Bank?
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities.
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