Funeral Support Specialist
4 days ago
We are an industry leader in the funeral industry, operating over 300 locations across Australia, New Zealand, and Singapore. Our team provides vital services to families during a pivotal time in their lives.
As a Funeral Support Specialist, you will be part of our customer care centre team, delivering exceptional service to client families. You will have solid experience working in a contact centre environment or in a care industry, with a high level of empathy and resilience.
The role primarily involves:
- Being a first point of contact for families arranging a funeral
- Organising transportation of a loved one into our care
- Delivering a strong customer experience
- Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks
Benefits of joining our team include:
- Reward and recognition programs
- Tailored induction and training programs
- Well-designed and fitted-out locations with the latest facilities
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access to Employee Assistant Program
- Annual family day social events
- Flexible work hours, with shifts that fit around your life and commitments
- A diverse workplace and equal opportunity employer
- Set remuneration bands with regular performance discussions and remuneration reviews
Our salary range is AU$55,000 - AU$65,000 per annum, depending on experience and qualifications.
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