Funeral Support Specialist

4 days ago


Brisbane, Queensland, Australia Invocare Full time

We are an industry leader in the funeral industry, operating over 300 locations across Australia, New Zealand, and Singapore. Our team provides vital services to families during a pivotal time in their lives.

As a Funeral Support Specialist, you will be part of our customer care centre team, delivering exceptional service to client families. You will have solid experience working in a contact centre environment or in a care industry, with a high level of empathy and resilience.

The role primarily involves:

  • Being a first point of contact for families arranging a funeral
  • Organising transportation of a loved one into our care
  • Delivering a strong customer experience
  • Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks

Benefits of joining our team include:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access to Employee Assistant Program
  • Annual family day social events
  • Flexible work hours, with shifts that fit around your life and commitments
  • A diverse workplace and equal opportunity employer
  • Set remuneration bands with regular performance discussions and remuneration reviews

Our salary range is AU$55,000 - AU$65,000 per annum, depending on experience and qualifications.



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