Customer Experience Representative

1 week ago


Brisbane, Queensland, Australia Bare Cremation Full time
About Bare Cremation

Bare Cremation is a technology company reinventing the funeral industry. Our mission is to provide an affordable and stress-free funeral service for all Australians.

We understand the difficulties families face when arranging a funeral, and that's why we've built an entirely online funeral planning experience. This allows families to take care of everything from their own home, while also providing a stress-free and affordable service.

As a key member of our team, you will be responsible for providing exceptional customer experiences for both existing and new customers. Your role will involve managing inbound calls, arranging logistics, and communicating with families to ensure they're comfortable with the process.

Key Responsibilities
  • Manage all inbound calls from families seeking guidance and assistance in arranging a funeral
  • Coordinate logistics with state-based service providers to ensure a seamless experience for families
  • Provide overarching support to families to ensure their experience is exceptional
Requirements
  • A driving passion to help people in their greatest time of need
  • Complete dedication to delivering a truly great customer experience
  • Commitment to ensuring people experience end-of-life planning with compassion and grace
  • Autonomous and ambitious
  • Strong attention to detail and methodical under pressure
  • A valid driver's license and live within 50km of a major city

At Bare Cremation, we're revolutionising the funeral industry by providing exceptional care, support, and guidance to all our customers. If you're passionate about delivering great customer experiences and believe in our mission, we'd love to hear from you.



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